Chief Customer Officer, Safaricom PLC
Sylvia is currently serving as the Chief Customer Officer in Safaricom PLC. She is the commercial leader at the most profitable company in East and Central Africa and is responsible for driving the company’s commercial strategy and focus on the consumer to deliver long term shareholder growth as well as create preference for the Safaricom brand.
Over the span of her 20-year career in the corporate sector, Sylvia has built a reputation as one of Kenya’s outstanding business transformative leaders, a mentor and a go-getter. She is the recipient of several awards, which includes her appointment to the Presidential Award Scheme, a self-development programme in Kenya aimed at equipping young people aged between 14-25 years with positive life skills so they can make a difference for themselves, their communities, Kenya and the world.
Sylvia was named as one of Kenya’s Top 25 Women In Digital in 2019, and has also been feted as one of Kenya’s Top 40 under 40 Women for 3 consecutive years. She is a ‘2015 Young Global Leader (YGL) recipient, an award given by the World Economic Forum to those distinguished as exceptional global leaders under the age of 40.
Sylvia is a certified executive coach and a Bachelor of Science degree alumna from the University of Nairobi where she graduated with the highest distinction of First-Class Honors.
Her passion for transforming lives, leadership, women empowerment & community impact has her currently serving on several boards including SHOFCO (Shining Hope for Communities), Endeavor Kenya and Food4Education, and she is also a Trustee of the President Award Kenya as well as the Safaricom Foundation. She was also appointed by the Unstereotype Alliance as one of the four Global Vice Chairs in 2019.
A mentor and coach in both her professional and personal life, Sylvia operates on the principles of partnership, humility, openness and professionalism. But when all is said and done, her most treasured role is that of a mother to her two beautiful children.